Yoel Matute had worked at a Santa Monica car wash for seven years and was upset because he believed he wasn’t being paid for all the hours he worked. So in 2012 he decided to sue in court to recover his wages.
Matute soon got an unwelcome surprise. His employer attempted to enforce an arbitration agreement – an agreement Matute didn’t even know he had signed — preventing him from filing a lawsuit. Instead, the agreement mandated that the dispute be heard in arbitration, an out-of-court process that generally favors employers over workers like Matute.
When he had originally applied for his job Matute was handed what he thought was a work application. Some parts of the document were in Spanish, others in English. Matute, who is from Honduras and can read little Spanish and virtually no English, was given just a few minutes to review it, and he did not understand any of the sections in English.